last updated May 13, 2019
The term “digital product” refers to paid and unpaid digital products and services available from Complete Recorded Music, including digital subscriptions, digital advertisements of items for sale, and access to purchase items advertised for sale.
You are not required to purchase anything in order to access Complete Recorded Music. If you do not create an account by registering, and/or do not purchase a subscription or product, your access to Complete Recorded Music content and services will be limited. You will not be able to access or fully utilize certain areas of Complete Recorded Music websites if you are not a registered user, subscriber to certain information services, and provide credit card or other billing information.
Complete Recorded Music reserves the right to modify the content, type and availability of any digital product at any time.
Only one person may use the account (user name and password), unless we agree otherwise.
For details about your purchases, including payment methods and billing cycles, please visit your Account Settings.
Complete Recorded Music will process your account registration, digital subscription or purchase as promptly as possible.
We accept major credit cards. We reserve the right to reject any account registration, order or purchase at any time.
If your initial payment authorization is later revoked, your subscription, product or access will be terminated. Contact our Customer Service group at admin@Complete Recorded Music come or (415) 310-6960 if you believe your access was terminated in error.
Unless specified otherwise in the Cancellation and Refund Policy, all charges are nonrefundable.
To change your payment method, please visit your Accounts Setting to make any changes.
When you purchase a digital product, the price will be made clear during the order process. You agree to pay the price that is stated at the time of your order, as well as any applicable taxes. You also agree to the billing frequency stated at the time of your order.
Discount eligibility for new subscribers is determined at the time of the order. Discounts cannot be applied retroactively. Introductory discounts are not available to current subscribers.
All prices are in United States Dollars.
Complete Recorded Music reserves the right to change prices and fees at any time. We will notify you in advance if the regular rate of a product changes from what was stated at the time of your order. You will have the opportunity to accept the new price or cancel your subscription or purchase from that point forward.
Applicable taxes may vary. We are not able to notify you in advance of changes in applicable taxes.
If a stated price is determined by us in our sole discretion to be in error, we are not under any obligation to offer you the product at that price. We will notify you of the error and give you the opportunity to cancel your order and obtain a refund if payment has already been made.
If your digital product includes access to areas that contain other products, you may have to pay additional fees to fully access those products. These additional charges will be clearly stated.
When you use your digital product, you may incur other additional charges, such as telecommunications fees, data fees or service provider fees. You are responsible for paying any additional charges.
If you believe someone else has used your account or you are being charged for a product you do not have, please contact Customer Service at (415) 310-6960.
We will charge or debit your payment method at the beginning of your subscription or, if applicable, at the end of your free trial period. Billing will continue according to the cycle stated at the time of your order.
For information about your billing cycle, please visit your Account Settings.
All Complete Recorded Music digital subscriptions purchased will be automatically renewed unless otherwise stated. When we renew your subscription, we will use the payment method currently associated with your account. You can change your payment method at anytime by visiting your Account Setting. You will not be notified in advance of impending renewals. Please see our Cancellation and Refund policy for information about canceling and refunds.
When you purchase a standalone product (not a subscription), including but not limited to listing and completion fees from items you advertised in the marketplace on Complete Recorded Music, we will charge or debit your payment method on a monthly basis, and when your unpaid charges exceed $75.
If your credit card expires or your payment method is otherwise invalid, your subscription or product will be terminated.
You will be responsible for all costs we incur in connection with the collection of unpaid amounts, including court costs, attorneys’ fees, collection agency fees and any other associated costs.
We may occasionally offer promotions. The specific terms of each promotion are stated at the time the promotion is offered. Each promotion may be different. Promotions cannot be combined.
You may be required to provide your payment details when you sign up for a promotion. At the end of the promotion, you will automatically be signed up for the related subscription or purchase that will begin at the end of the promotional period. We will not notify you in advance that the promotion is about to end. To cancel and avoid being charged, you must notify us before the promotion ends.
You can cancel your digital product at any time by visiting your Account settings page or contacting Customer Service at (415)-310-6960. Cancellations cannot be made via e-mail.
When you cancel a digital subscription, you cancel only future charges associated with your subscription. You may notify us of your intent to cancel at any time, but the cancellation will become effective at the end of your current billing period. Cancellations cannot be made via e-mail.
Cancellations are effective the following billing cycle. You will not receive a refund for the current billing cycle. You will continue to have the same access and benefits of your product for the remainder of the current billing period.
We reserve the right to make changes to our digital products at any time. If we temporarily reduce or eliminate the charge for content or access that you are currently paying for under different terms, you will not receive a refund.
We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. If you cancel a digital subscription you may request a refund for the remaining portion of your current subscription period. If you request a refund for the current billing period, and a refund is made, your access to information otherwise available through the subscription will be immediately terminated. Refunds may be given based on the following schedule:
We reserve the right to suspend or terminate your subscription or product for any reason, with or without notice and without further obligation. You will not be entitled to a refund in these circumstances. If any or all of our digital products are temporarily unavailable, you will not receive a refund. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.
We reserve the right to suspend or terminate your access and use of the marketplace for any reason, with or without notice and without further obligation.
We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.
When you purchase advertising services and pay listing and completion of sale fees from items you advertised in the marketplace on Complete Recorded Music, credits and/or refunds may be given when buyers do not complete the sale of items they have committed.
We reserve the right to make changes to our digital products at any time. If we temporarily reduce or eliminate the charge for content or access that you are currently paying for under different terms, you will not receive a refund.
If any or all of our digital products are temporarily unavailable, you will not receive a refund. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.